25 November 2020

We at Inzite respect and value the privacy of everyone who visits Our Service and will only collect and use information in a manner consistent with your rights and our obligations under applicable law.

We understand that your privacy is important to you and that you care about how your information is used and shared online.

Our Service is an advice marketplace and communications platform facilitating services between Users and Experts. We hold User and Expert data for the express purpose of running the service and ensuring the smooth operation of the platform. We do not share your personal information with anyone else in relation to marketing, advertising or for any other reason beyond providing the service as detailed below.

Throughout this document, where we mention “Inzite” “we,” “us” or “our,” we mean Inzite Ltd and our affiliates. We also use “Policy” to refer to this Privacy Policy and “Website” to refer to our applications and other Inzite operated websites (for example,

Inzite Ltd is the entity responsible for processing your personal data.

1  Personal data – what we collect and what we use it for

1.1  Visitors

A Visitor is defined as anyone who browses Our Service without creating an Account.

We use Google Analytics User ID tracking and have a live Helpdesk feature available so we can collect the following information from visitors to Our Service:

IP address (automatically collected)

Web browser type and version (automatically collected)

Operating system (automatically collected)

A list of URLs starting with a referring site, your activity on Our Service, and the site you exit to (automatically collected)

If you get in touch with us through the Helpdesk we will collect your: name, email address, and message content

1.2   Users

A User is defined as anyone who creates an Account. In addition to data collected from visitors, We collect the following:

First Name (may be shown publicly after an interaction in a public area, but will be shown to Experts)

Last Name (never shown publicly, but may be shown to Experts)

Email address (never shown publicly)

Encrypted Password

Phone number(s) (never shown publicly)

Profile Picture (optional)

Questions posted to the Answers section (optional)

Expert reviews, rating and date. (shown publicly)

Direct Messages

Call Booking Details, including booking text, dates and various call preferences

Call recordings (if enabled). You will be informed before a call if this is the case

1.3  Experts

An Expert is defined as anyone who has applied for or has been approved to be an expert for the purpose of advising other Users or Experts. In addition to data collected from visitors, we collect the below information when someone creates a profile:

First Name (public)

Last Name (public)

Email address (never shown publicly)

Encrypted Password

Phone number(s) (never shown publicly)

Profile Picture (public)

Questions & Answers posted to the Answers section (public)

Expert reviews, rating and date. (shown publicly)

Direct Messages

Call Booking Details, including booking text, dates and various call preferences

Your calendar availability for call bookings

Profile data including (but not limited to): profile picture, expert category, career information, a biography (bio), educational background, personal Interests, areas of expertise and various other option data;

Call recordings (if enabled). You will be informed before a call if this is the case

1.4   Payment Information

Any payment information is stored by our payment provider. Their terms can found on our Website.

1.5  Information from other services, including social networks like Facebook

You can connect your Inzite profile with your profile on social networks, e.g. Facebook, and LinkedIn (“Social Network(s)”). When you use this option we automatically collect selected information about you from your Social Networks. The information we collect depends on what information you have made available on those Social Networks and your privacy settings for sharing such information on the Social Networks. Depending on your settings and selection, we will collect the following information:

Name and/or username

Email address

Profile picture

When you make a request to connect your Inzite profile with a Social Network profile, you will be informed about which information we will collect from the Social Network in question. You will receive this information before your request is carried out.

1.6  Cookies

Our Website uses cookies. Cookies identify your computer or device rather than you as an individual user, and are used for different purposes.

Read more about which cookies the Website uses and for which purposes below (in 8).

1.7  Your IP address, browser settings and location

When you visit the Website, we register your computer’s IP address and browser settings. The IP address is the numerical address of the computer used to visit the Website. Browser settings can include the type of browser you use, browser language, and time zone. We collect this information so that we can trace the computer used in cases of misuse or unlawful actions in connection with visits to or use of the Website. We also use the IP address to approximate your location for the purposes of defaulting Timezone and various other settings at the time of signup and call booking.

1.8  Newsletters and digest emails

We collect the information you provide us with when you subscribe to receive our newsletters, digest emails or similar (we collect your name, email address and newsletter preferences). If you no longer wish to receive our newsletters, digest emails or similar, you can unsubscribe by logging into your Account and changing your Marketing Consent settings and/or clicking the unsubscribe link in any previously sent emails.

1.9  For what purposes do we use your personal information?

We will use the information you provide to us to:

Provide our services to you and providing you with access to your profile and our Website

Identify you as a registered user when you log in to the Website and re-visit the Website

Providing and managing your Account

Supplying Our Services to you

Personalising and tailoring Our Services for you

Responding to communications from you

Analysing your activity on Our Service to make improvements;

Scheduling communications for call bookings;

Notifications of Direct Messages and new questions in the Answers functionality;  and

Improve the Website and our services

Respond to your questions and provide related customer service

Pass on a message from an Expert or User via the Website

Send you our newsletters (if you have opted in for marketing consent)

Engage in various internal business purposes, i.e data analysis, audits, fraud monitoring and prevention, developing new products and services, improving or modifying the Website, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities

Comply with legal requirements and legal process, requests from public and governmental authorities, relevant industry standards and our internal policies

Enforce our Terms and Conditions

Protect our operations or those of any of our affiliates

Protect our rights, privacy, safety or property and/or that of our affiliates, you or others

Allow us to pursue available remedies or limit any damages that we sustain

We may also use the information in other ways for which we provide specific notice at the time of collection.

1.10  On what legal basis do we process your personal data?

We need to process your personal information in order to:

Perform our contract with you (see Article 6.1.b of the GDPR)

Comply with our legal obligations (see Article 6.1.c of the GDPR)

For the establishment, exercise or defence of legal claims, where necessary (see Article 9.2.f of the GDPR)

Some of these grounds for processing your personal data overlap, so there may be several reasons which justify us processing your personal information.

In those limited circumstances where you have expressly given your consent to us to process your personal data (see Article 6.1.a of the GDPR), for example, when subscribing to our newsletters, you are free to revoke your consent at any time. However, please be aware that we may have the right to continue to process your information if it can be justified on one of the other legal bases mentioned above.

You have the right to object to how we process your personal information, or ask us to restrict the processing. Please see below, at 13, for more details.

If you would like more information about our legal basis for processing your personal information, please contact our Data Protection Officer (DPO) – see 14, below.

2  Disclosure of personal information

2.1  Disclosure of personal information on the Website

We are an open platform and we share your reviews, questions and answers on our Website so that others can read and respond to them. When you post in public areas of the website, your name (First name only for Users, Full name for Experts) and other information you have chosen to connect with your public profile.

We recommend that you exercise care in deciding which information to make available for disclosing on the Website, and be aware that depending on the level of information provided, you may or may not be anonymous.

2.2  Disclosure to other services, websites and companies

One of Inzite’s goals is to increase the exposure of Expert profiles. We therefore permit other services to show various publicly accessible parts of the website via the use of our widgets or APIs. This increases the potential audience for Experts and also helps to increase engagement, for example soliciting Questions and Answers.

The categories of third party services and companies who can show profile and other publicly shown data includes:

Search engines, including Google and Bing

Partner Websites

Consumer portals and business portals

Application partners and platforms, such as Prestashop, Magento, Shopify, WooCommerce

Social Networks

Experts’ personal websites

2.3  Other disclosures

In addition to the above, we disclose your personal information to the following parties and in the following circumstances:

To allow third party vendors, consultants and other service providers to perform services on our behalf

To comply with laws or to respond to claims, legal process (including but not limited to subpoenas and court orders) and requests from public and government authorities

To cooperate with regulatory bodies and government authorities

To third parties in connection with enforcement of our Terms and Conditions

To third parties in order for us to protect our operations or those of our affiliates

To third parties in order for us to pursue available remedies, or limit damages that we may sustain

To third parties in order for us to investigate, prevent or take action regarding suspected or actual prohibited activities, including but not limited to fraud and misuse of our Website

To a third party in the event of any reorganization, merger, acquisition, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business or assets (including in connection with any bankruptcy or similar proceedings).

3  Data controller

3.1  Information for which we are the data controller

We are the data controller of the Data you enter to create and maintain your profile, which includes but is not limited to your name, password and email address, as well as the registration of your IP address.

We are also the data controller of the information which is disclosed to other services (see 2.3).

3.2  Information for which you are the data controller

You are the data controller for the content you choose to disclose on the Website, and for the personal data disclosed when you connect your Social Network profile(s) with your profile on the Website.

4  Links to websites

Our Website contains links to other websites. Our inclusion of such links does not imply that we endorse those websites. We do not control the content of those third party websites, and assume no responsibility for the third party or their policies or practices.

We encourage you to review the privacy policies for these third party websites because their procedures for collecting, handling and processing personal data will be different from ours.

5  Data processors and transfer of personal information outside the EU

We use external companies to maintain the technical operation of the Website and our services. These companies are data processors for the personal data for which we are the data controller. By accepting this Policy, you agree that we may also allow the data for which you are the data controller to be processed by these data processors.

We have data processing agreements in place with the data processors and it follows from these agreements that they must act solely in accordance with our instructions. By accepting this Policy, you authorize us to instruct the data processors to process data in accordance with the Policy and for the purposes of using the Website.

The data processors have taken reasonable technical and organizational measures to protect against the information being accidentally or illegally destroyed, becoming lost or deteriorating, and to protect against the information being disclosed to unauthorized persons, being misused, or in other ways being processed in violation of data protection laws.

On your request – and possibly in return for remuneration at the data processors’ applicable hourly rates at any time for such work – the data processors must supply you with sufficient information to demonstrate that the above-mentioned technical and organizational safety measures have been taken.

Some of these data processors and third party services are located outside of the European Union, such as in the US. You consent to us using data processors in unsecure third countries provided that there is a legal framework governing the transfer of your personal data and ensuring adequate protection of it, for example if the data processor is part of the EU-US Privacy Shield framework.

6  Data retention

We keep personal data you provide, for as long as you have an Account or as needed to provide you with our services. If you choose to delete your Account all data relating to your account will be removed. You can delete your account at any time in the Settings section. This will permanently delete your account and all personal data within 24 hours. We will only save a log with the following information: your name, email address and the date of the deletion of your Account. We will keep the log for up to 7 years. All other information will be deleted.

7  Security measures

We use reasonable organizational, technical and administrative measures to protect your personal information within our organization and we regularly audit our system for vulnerabilities. However, since the internet is not a 100% secure environment, we cannot ensure or warrant the security of the information you transmit to us. Emails sent via the Website may not be encrypted, and we therefore advise you not to include any confidential information in your emails to us.

Steps We take to secure and protect your data include (but not limited to):

daily encrypted backups of your data

encrypted data, including


Email Addresses

Phone Numbers

SSH server protection

Full-site SSL

8  Cookies

The Website uses cookies and similar technologies (“Cookies”). By using our Website, you accept that we use Cookies as described below.

8.1  What types of Cookies do we use?

Cookies are small pieces of information that the Website places on your computer’s hard disk, on your tablet or on your smartphone. Note that HTML5 introduced Web Storage that has a similar nature to Cookies, and that we therefore consider that as a Cookie in the following.

Cookies contain information that the Website uses to make the communication between you and your web browser more efficient. Cookies identify your computer or device rather than you as an individual user.

We use session cookies, persistent cookies, HTML5 sessionStorage and HTML5 localStorage session cookies and HTML5 sessionStorage objects are temporary in nature and are deleted when you exit your web browser. Persistent cookies are permanent in nature and are stored and remain on your computer until they are deleted. Persistent cookies expire or auto delete after a certain period of time, which is set per cookie, but are renewed each time you visit the Website. HTML5 localStorage objects are permanent in nature and remain on your computer until they are deleted.

8.2  What do we use Cookies for?

We use Cookies for:

Generating statistics

Measuring Website traffic such as the number of visits to the Website, which domains the visitors come from, which pages they visit on the Website and in which overall geographical areas the visitors are located.

Monitoring Website performance and your use of our Website

Monitoring the performance of the Website.

Authentication and improving the functionality of our Website

Optimizing your experience with the Website, which includes remembering your login details when you return to the Website, and remembering information about your browser and preferences (e.g. which language you prefer).

Connecting you to Social Networks

We give you the option of connecting with Social Networks, such as Facebook and LinkedIn.

Quality assurance

Ensuring the quality of our Website and Services.

8.3  Third party Cookies

Third party Cookies are set by third party websites – not our Website. When you visit our Website, the following third party Cookies may be set:

Facebook cookies, set when you log in to our Website with Facebook

LinkedIn cookies, set when you log in to our Website with LinkedIn

Google cookies, set when you log in to our Website with Google (for Calendar Integration for example)

MS365 cookies if integrating an MS365/Exchange calendar

Zendesk cookies for our online Helpdesk

HubSpot cookies for analytics

Google Analytics cookies for analytics

8.4  Deletion of cookies

You can delete the cookies already on your device. You can typically delete cookies from the Privacy or History area, available from the Settings or Options menu in the browser. In most browsers, the same menu can be reached through the Ctrl+Shift+Del keyboard shortcut or Command+Shift+Del if you’re on a Mac.

If you do not accept Cookies from our Website, you may experience inconvenience in your use of the Website, and you may be prevented from accessing some of its features.

9  Access and insights into the personal data we have about you

You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held). Please contact us for more details at, or using the contact details below.

10  Download your personal data (data portability)

You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held). Please contact us for more details at, or using the contact details below.

11  Correction and deletion of your personal data

If any of the personal information that we have about you in our capacity as a data controller is incorrect or misleading, you can correct most of the information yourself via your Account. We recommend that you make any the correction(s) yourself. Otherwise, you are welcome to ask us to assist with correcting your information.

You may at any time correct or delete any content and personal information on the Website for which you are the data controller (see 3.2). If your personal information changes, or if you no longer wish to appear on the Website, you can update or delete the information by logging in to your Account.

If your Account is deleted, all the data associated with your Account will be deleted.

We reserve the right to block access to your Account and/or delete it if the Account or the content associated with your Account is, in our assessment, discriminating, racist, sexually oriented, unethical, threatening, offensive, harassing or otherwise violates applicable laws, third party rights or our User Guidelines, or is inconsistent with the purpose of the Website. If we block access to or delete your Account, we will inform you of the reason for blocking or deleting your Account by sending an email to the address you provided when you created your Account.

We reserve the right to delete Accounts that have been inactive for at least 24 months.

12  Other rights

In addition to the rights set out above concerning your personal data, you also have the following rights:

You also have the right to object to the processing of your personal data and have the processing of your personal data restricted.

In particular, you have an unconditional right to object to the processing of your personal data for direct marketing purposes.

If our processing of your personal information is based on your consent, you have the right to withdraw your consent at any time. Your withdrawal will not affect the lawfulness of the processing of data carried out before you withdraw your consent. You may withdraw your consent by emailing us at

In some circumstances, these rights may be limited or conditional. For example, whether or not you have the right to data portability in a particular case depends on the specific circumstances of the processing activity.

13  Children’s information

Our Website is not intended for children. If you become aware that a child under the age of 18 has provided us with their personal information, please contact us.

14  Our Data Protection Officer

We have a Data Protection Officer (DPO). If you have any questions about the data processing activities performed by us, you are welcome to contact our DPO by email at:

15  Changes to this Policy

We reserve the right to make changes to this Policy. The date shown at the start of this Policy indicates when it was last revised. If we make material changes to it, we will provide notice through our Website, or by other means, to give you the opportunity to review the changes before they come into effect. If you object to our changes, you can close your account. Your continued use of our Website after we publish or send a notice about the changes to the Policy will mean that you accept and agree to the updated Policy.

16  Contact information and where to send questions or complaints

If you have questions or concerns about our Policy, how we process your personal information, or would like us to correct your personal information, please contact us at:

If contacting us does not resolve your complaint, you have further options, for example you may always lodge a complaint with a data protection supervisory authority.

Our contact details:

Lynton house
7-12 Tavistock square

Companies House Registration: 09266996